CASE STUDY
UX / UI Design // RAMS, a SaaS platform
CHALLENGE
At Emergo by UL, one of my key contributions has been designing features for the Regulatory Affairs Management System (RAMS). It is a digital platform that allows medical device companies to access regulatory tools and services within a single ecosystem. RAMS enables users to track registered medical devices by account or country and generate, manage, and store critical regulatory documentation directly within the platform.
As the product continues to evolve, new features are regularly introduced to support emerging regulatory needs. I collaborated closely with other designers and the Product Owner in a two-week sprint cycle, designing and refining features based on user stories while ensuring consistency with the established design system.
PROBLEM TO IDENTIFY
For this specific sprint cycle, users needed a clearer, more efficient way to determine the regulatory classification of their medical devices. The existing process relied on external resources and manual interpretation, which increased complexity and the risk of user error.
The Product Owner identified an opportunity to streamline this experience by introducing a Product Classification Tool directly within RAMS.
PROCESS
Discovery & Requirements
The Product Owner provided initial guidance on the tool’s goals, regulatory context, and the core classification questions required to determine a device’s classification. These requirements formed the foundation for the UX workflow.
Workflow Design
Using the RAMS design system and style guide, I designed a clear, step-by-step classification flow that guides users through a series of questions in a logical and approachable way. The experience was structured to reduce cognitive load in separate pages, while maintaining regulatory accuracy.
Responsive Design
Once the desktop experience was established, I adapted the interface for tablet and mobile views, ensuring usability and consistency across devices without compromising clarity or functionality.
Desktop workflow
Mobile
Tablet
RESULT
The Product Classification Tool provides users with a guided, intuitive experience for determining their medical device classification directly within RAMS. After completing the required steps, users are presented with a clear classification outcome, reducing friction, improving confidence, and minimizing reliance on external resources. The tool seamlessly integrates into the existing platform and supports RAMS’ broader goal of simplifying complex regulatory workflows.